UPDATE — June 21, 2012 — Unfreak’n believable. But after everything I’ve been through with this company…after the numerous letters asking to cancel my account and contract…after having my credit card company contest the last charge…after all the calls to cancel me account…
What do I find in my email box this morning? An invoice from these unethical, obtuse bastards for another 12-month auto-renewal (“do nothing, and your credit card will automatically be billed for another $145″). Thankfully, the only credit card of mine that they have on record is now expired. Also, because I’m just within the 30 day renewal option period, I was able to dig around to find the place to cancel my account (damned if they don’t bury that option in a completely non-intuitive and hard to find obscure corner of their site).
Hopefully this FINALLY ends my relationship with the most unethical company I’ve ever done business with. IF you are looking for a hosting service…run…far and fast…from Jumpline.
Those of you who’ve been reading UbranGrounds for a while might remember that I used to have more than a bit of trouble with a the Azerbaijan Hackers, a group of intolerant hackers who successfully took down my site several times over the years with their malicious hacking.
At the beginning of this year, my sight was being hit with a ton of malicious traffic from the hackers in an attempted Denial of Service attack on my hosting company’s servers. Unable to block the malicious traffic, my (former) hosting company, Jumpline.com Hosting and Domains (formerly SimpleHost.com) kept repeatedly suspending my account by taking it off line.
After numerous email support tickets and a lot of frustration, Jumpline informed me that they couldn’t help me resolve the problems they were having keeping malicious traffic from interfering with their servers, and would not be able to put my site back online until I resolved the problem (on their servers). Fed up, I emailed them to let them know that I was terminating my relationship with them, despite the fact that I was only five months into a pre-paid year-long subscription.
They said they would not refund my fees (prorated), and they sent me instructions for changing me automatic renewals for my site. However, the link they told me to click is only active within 30 days of your subscription ending. Which meant that I had to wait almost six months, and then hope to remember to cancel within that 30 days window. I emailed them back and said I did not want to wait 6 months to cancel and that I was terminating my account NOW.
Which is why I was pissed off as hell on Friday to see that my credit card had been charged for another year’s full subscription.
- Despite the fact that I told them twice back in January to terminate my account.
- Despite the fact that I had moved all of my content off of their servers and had moved to a new hosting provider.
- Despite the fact that they never unsuspended my frozen account.
When I called Jumpline’s customer service, I was pretty much told “tough-shit, hombré” because, according to their terms of service, I could only change my automatic renewal and thus cancel my account in that thirty day window before my pre-paid yearly subscription expired. I told him that was bullshit; I could cancel my subscription when ever I wanted, and that their system would not allow me to change my renewal options when I wanted to.
I demanded that they refund the new fee and terminate my account. Not only did the kid on the phone refuse to refund my fee, but almost laughed when he noted that I would not be able to terminate my account for another 11 months, as I was now a customer for another year. And, if I didn’t remember to cancel 11 months from now, my credit card would be charged again.
When I asked to speak to his supervisor, I was put on hold for about 5 minutes before being dumped into an empty, message-less voice mailbox. Of course no one returned my message, nor repeated emails.
Thankfully, my bank (Chase) was able to quickly refund my account in the full amount when I called to dispute the charge with them. Hopefully, I will not have to go through this again next year with this unscrupulous company and their fraudulent billing practices.
The entire reason for this post? My site has a fantastic Google and Bing page rank, and I’m SEOing the hell outta this post to make sure that any searches for Jumpline Hosting and Domains returns this post. If it costs them even one new customer, then my efforts will have been worth it.
If you’re a fellow blogger, I’d appreciate a link to this post (make sure that the hyperlink to this post is on the word Jumpline). I’d love to have this post be in the first 3-4 search results for “Jumpline hosting.”
Oh, and if you’re looking for a fantastic web site hosting provider, especially for WordPress blogs, I’d check out my new hosting provider, Wurv Hosting, whose customer service has been superb. In fact, their technical support worked through the night to migrate my site’s content from Jumpline to their servers, and then spent several days isolating the DNS attacks that followed. Since being at Wurv? Not a single minute of downtime, and the hackers seem to have been thwarted.
UPDATE: My bank refunded my full fee after I disputed the claim. We’ll have to see if Jumpline tries to pursue it further (I’m betting they don’t).